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Customer Service and Information Clerk

Customer Service or Information Clerks perform a variety of clerical administrative jobs for different departments in the organization you work for. You might answer phones, do filing, operate office equipment, input data, and prepare correspondence, reports, invoices, forms and other materials.

Become A Qualified Customer Service or Information Clerk

The objective of this program is to provide students with opportunities to acquire and apply knowledge of customer service & information skills to meet the demands of today’s businesses.

Program Type

Diploma

Duration

25 WEEKS

Expected Wage Range

$26K – $48K
(Payscale Canada)

AOLCC’s Integrated Learning System™

All courses in our programs are delivered through our unique Integrated Learning System™ (ILS). Through ILS, you will develop a true proficiency in each topic, no matter your age or skill level upon enrolment. Our learning coaches are with you every step of the way to provide individualized assistance and encouragement in a supportive and non-competitive learning environment. Here’s how it works:

  • You only advance to the next course when you are confident that you have mastered one topic and are ready to move on to the next
  • You participate in hands-on exercises, tasks and practice exams that test your knowledge and give you confidence

Career Opportunities

Careers which correspond to the skills learned include:

  • Library Clerk
  • Courtesy Receptionist
  • Complaint, Inquiries, or Information Clerk
  • Order and Payment Clerk
  • Customer Service Representative

Admission Requirements

Grade 12 or equivalent or Mature Student Status.
Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction.
An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

PROGRAM OUTLINE

Keyboarding
Minimum 25 words per minute (WPM)

Operating Systems
Basic level of proficiency in a Windows operating system

Word Processing
Intermediate level of proficiency in Microsoft Word

Spreadsheets
Intermediate level of proficiency in Microsoft Excel

Database Management
Basic level of proficiency in Microsoft Access

Office Skills
Office Procedures Level 1, basic level of proficiency in Microsoft Outlook, Internet Fundamentals, and Personal Computer Fundamentals for End Users

Help Desk & Call Centre Skills
Telephone Communication Skills

Business Skills
Customer Service, Business Math, Business Verbal Communication, Grammar Essentials for Business Writing, and Business Correspondence Level 1

Simulations & Drills
Customer Service Practical Simulation

Job Readiness/Employability Skills
Job Search and Résumé Writing

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