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TECHNOLOGY & DESIGN

PC Support Specialist

PC Support Specialists analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks, such as performing file backups on the network.

Start your career in PC support today.

Become A Skilled PC Support Specialist

Academy of Learning’s PC Support Specialist program will prepare you to deal with the problems you may encounter when supporting personal computers in an office environment. The program provides in-depth knowledge of both computer hardware and software and prepares you to take the CompTIA A+, Network+, and Security+ certification examinations.

Students will gain practical, hands-on experience in troubleshooting computer problems and assembling a computer. Successful PC Support Specialist graduates may choose to progress to advanced qualifications, such as MCSA.

Program Type

Diploma

Duration

48 WEEKS

Expected Wage Range

$34,798 – $69,142*

AOLCC’s Integrated Learning System™

All courses in our programs are delivered through our unique Integrated Learning System™ (ILS). Through ILS, you will develop a true proficiency in each topic, no matter your age or skill level upon enrolment. Our learning coaches are with you every step of the way to provide individualized assistance and encouragement in a supportive and non-competitive learning environment. Here’s how it works:

  • You only advance to the next course when you are confident that you have mastered one topic and are ready to move on to the next
  • You participate in hands-on exercises, tasks and practice exams that test your knowledge and give you confidence
Career Opportunities

Skilled PC Support Specialists are in high demand in today’s skilled environment. Virtually all organizations with multiple computers require the skills of PC Support Specialists who can become invaluable members of a management team.

Admission Requirements

Grade 12 or equivalent or Mature Student Status.
Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

PROGRAM OUTLINE

Keyboarding
Minimum 25 words per minute (WPM)

Operating Systems
Advanced level of proficiency in a Windows operating system

Word Processing
Intermediate level of proficiency in Microsoft Word

Spreadsheets
Intermediate level of proficiency in Microsoft Excel

Graphic/Presentations
Advanced level of proficiency in Microsoft PowerPoint

Database Management
Advanced level of proficiency in Microsoft Access

Job Readiness/Employability Skills
Job Search and Résumé Writing

Office Skills
Internet Fundamentals, Personal Computer Fundamentals for Technical Users, and basic level of proficiency in Microsoft Outlook

Business Skills
Workplace Success/Intrapreneurship, Project Management Fundamentals Level 1, Customer Service, Grammar Essentials for Business Writing, and Business Correspondence Level 1

PC Troubleshooting
CompTIA A+ 220-901 and CompTIA A+ 220-902

Computer Networking
CompTIA Network+ and CompTIA Server+

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